Category Archives: Customer Service

Providing effective customer service is essential to remaining competitive and retaining employees

Here is One Way to Recruit and Retain Employees

Posted on October 3, 2021 by CALMC Blog

Are you tired of reading that the difficulty in finding workers is caused by lazy people who would rather not work? This is an example of some believing what they want to believe in spite of evidence to the contrary. … Continue reading →

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Employee Involvement, Job Retention, Systemic change | Tagged , , , | Leave a comment

I’m Glad I Don’t Have to Make this Decision

Posted on July 26, 2020 by CALMC Blog

Sometimes I wonder if anything is going smoothly this year. Even something as seeming routine as opening a school year is fraught with controversy. Should schools reopen with students in attendance every day, use a hybrid model of in-person and … Continue reading →

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Customer Service, Employee Involvement, Health and Safety Committees, Teamwork, Workplace Health and Safety | Tagged , , , , , , , , , | Leave a comment

Another Factor in Worker Burnout – Unpredictable Shifts

Posted on December 15, 2019 by CALMC Blog

A few weeks ago, we wrote about worker burnout as it affects hourly workers and teachers. Today, we want to consider another burnout cause impacting hourly workers, unpredictable and irregular shifts. Many hourly workers are required to work on-demand. They … Continue reading →

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Employee Involvement | Tagged , , , , | Leave a comment

Do You Know; What are Some Factors Causing Employee Burnout?

Posted on November 17, 2019 by CALMC Blog

Although we sometimes think of worker burnout as being most prevalent in some jobs or situations, it can impact employees of all types. Others discount the reality of burnout, especially in some jobs. If we try to deny or categorize … Continue reading →

Posted in CALMC, Communications, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Worker Voice | Tagged , , , | Leave a comment

CALMC Membership Meeting – Smart Columbus

Posted on April 28, 2019 by CALMC Blog

Last month Columbus Area Labor-Management Committee members and guests gathered for our Membership Meeting. They had the opportunity to enjoy breakfast, networking with colleagues, and hear a presentation on an issue impacting labor, management, and the community. The presentation described … Continue reading →

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Customer Service, Employee Engagement, Employee Involvement, Managing Change | Tagged , , , , | Leave a comment

Do You Know: How Can Your Employees Help Improve Customer Service?

Posted on December 9, 2018 by CALMC Blog

It is easy to see the important role your employees play in customer service. They are the first point of contact with your customers, and the way they handle these contacts, positive or negative, is crucial. According to American Express, … Continue reading →

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Problem Solving, Systemic change, Worker Voice | Tagged , , , , , , , , , , | Leave a comment

Do You Know: How Can You Improve Your Customer Service?

Posted on November 25, 2018 by CALMC Blog

Last time, I wrote about the importance of excellent customer service and gave some examples of good and bad service. This time, I am going to look at a few ways to improve your level of service. Let’s explore this … Continue reading →

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Data-Based Decision Making, Employee Engagement, Employee Involvement | Tagged , , , , | Leave a comment

How is Your Customer Service?

Posted on November 11, 2018 by CALMC Blog

Outstanding customer service is a feature common to world-class organizations. They recognize the importance of identifying and meeting customer needs, resolving issues, and reaping the other benefits of customer contact in areas like identifying new products and services. They also … Continue reading →

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Customer Service | Tagged , , , | 1 Comment

An Upcoming Issue Facing Labor, Management and the Community – Driverless Vehicles

Posted on December 10, 2017 by CALMC Blog

This week, we attended a hearing conducted by the Transportation and Public Safety Committee of the Ohio House of Representatives. The session dealt with the advantages and disadvantages of driverless technology, and showed an upcoming issue between transport drivers and … Continue reading →

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Facilitation, Labor-Management Cooperation, Problem Solving, Public Sector, Systemic change | Tagged , , , , , , , , , , , | Leave a comment

Reshaping Unions for the Future – Involving Younger Employees

Posted on October 8, 2017 by CALMC Blog

In earlier articles, we’ve offered some thoughts on the role of unions in the workplace. Today, I want to share some other ideas on unions and what they need to do to maintain relevance with today’s workers. Last week, we … Continue reading →

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Labor-Management Cooperation | Tagged , , , , , , , , , , | Leave a comment