Category Archives: Customer Service

Providing effective customer service is essential to remaining competitive and retaining employees

CALMC Membership Meeting – Smart Columbus

Last month Columbus Area Labor-Management Committee members and guests gathered for our Membership Meeting. They had the opportunity to enjoy breakfast, networking with colleagues, and hear a presentation on an issue impacting labor, management, and the community. The presentation described … Continue reading

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Do You Know: How Can Your Employees Help Improve Customer Service?

It is easy to see the important role your employees play in customer service. They are the first point of contact with your customers, and the way they handle these contacts, positive or negative, is crucial. According to American Express, … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Problem Solving, Systemic change, Worker Voice | Tagged , , , , , , , , , , | Leave a comment

Do You Know: How Can You Improve Your Customer Service?

Last time, I wrote about the importance of excellent customer service and gave some examples of good and bad service. This time, I am going to look at a few ways to improve your level of service. Let’s explore this … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Data-Based Decision Making, Employee Engagement, Employee Involvement | Tagged , , , , | Leave a comment

How is Your Customer Service?

Outstanding customer service is a feature common to world-class organizations. They recognize the importance of identifying and meeting customer needs, resolving issues, and reaping the other benefits of customer contact in areas like identifying new products and services. They also … Continue reading

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An Upcoming Issue Facing Labor, Management and the Community – Driverless Vehicles

This week, we attended a hearing conducted by the Transportation and Public Safety Committee of the Ohio House of Representatives. The session dealt with the advantages and disadvantages of driverless technology, and showed an upcoming issue between transport drivers and … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Facilitation, Labor-Management Cooperation, Problem Solving, Public Sector, Systemic change | Tagged , , , , , , , , , , , | Leave a comment

Reshaping Unions for the Future – Involving Younger Employees

In earlier articles, we’ve offered some thoughts on the role of unions in the workplace. Today, I want to share some other ideas on unions and what they need to do to maintain relevance with today’s workers. Last week, we … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Labor-Management Cooperation | Tagged , , , , , , , , , , | Leave a comment

Crabs In A Bucket

Have you heard the story of what happens when you put crabs in a bucket? If has some parallels to the workplace. As the story goes, if you put one crab in a bucket, it will quickly climb out of … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Systemic change, Teamwork | Tagged , , , , , , , , , | Leave a comment

Upcoming: CALMC Membership Meeting March 23

On March 23, 2017 Columbus Area Labor-Management Committee will host our next membership meeting, and we are inviting you to attend. The CALMC Membership Meeting will be Thursday, March 23rd at the Seafarers’ Union Hall, 2800 S. High St. in … Continue reading

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An Employee Engagement Success Story

We have written a number of articles about the benefits of employee involvement. This week, we would like to highlight a success story. The knowledge and experience of employees can help create effective solutions to workplace issues. An example of … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Employee Engagement, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Public Sector, Systemic change, Teamwork, Workplace Health and Safety | Tagged , , , , , , , , , , , , , | Leave a comment

Do You Know: Is It Better to Use Pizza or Praise to Motivate Employees?

Many employers struggle with how to motivate employees. We have heard them argue they cannot afford the cost of motivation programs. The truth is, motivation does not require significant expense. Dr. W. Edwards Deming, the founder of the Total Quality … Continue reading

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