Category Archives: Customer Service

Providing effective customer service is essential to remaining competitive and retaining employees

An Upcoming Issue Facing Labor, Management and the Community – Driverless Vehicles

This week, we attended a hearing conducted by the Transportation and Public Safety Committee of the Ohio House of Representatives. The session dealt with the advantages and disadvantages of driverless technology, and showed an upcoming issue between transport drivers and … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Facilitation, Labor-Management Cooperation, Problem Solving, Public Sector, Systemic change | Tagged , , , , , , , , , , , | Leave a comment

Reshaping Unions for the Future – Involving Younger Employees

In earlier articles, we’ve offered some thoughts on the role of unions in the workplace. Today, I want to share some other ideas on unions and what they need to do to maintain relevance with today’s workers. Last week, we … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Labor-Management Cooperation | Tagged , , , , , , , , , , | Leave a comment

Crabs In A Bucket

Have you heard the story of what happens when you put crabs in a bucket? If has some parallels to the workplace. As the story goes, if you put one crab in a bucket, it will quickly climb out of … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Systemic change, Teamwork | Tagged , , , , , , , , , | Leave a comment

Upcoming: CALMC Membership Meeting March 23

On March 23, 2017 Columbus Area Labor-Management Committee will host our next membership meeting, and we are inviting you to attend. The CALMC Membership Meeting will be Thursday, March 23rd at the Seafarers’ Union Hall, 2800 S. High St. in … Continue reading

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An Employee Engagement Success Story

We have written a number of articles about the benefits of employee involvement. This week, we would like to highlight a success story. The knowledge and experience of employees can help create effective solutions to workplace issues. An example of … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Employee Engagement, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Public Sector, Systemic change, Teamwork, Workplace Health and Safety | Tagged , , , , , , , , , , , , , | Leave a comment

Do You Know: Is It Better to Use Pizza or Praise to Motivate Employees?

Many employers struggle with how to motivate employees. We have heard them argue they cannot afford the cost of motivation programs. The truth is, motivation does not require significant expense. Dr. W. Edwards Deming, the founder of the Total Quality … Continue reading

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Did You Know: We are Halfway Through 2016

On July 1, we passed the half-way point of 2016. You may have begun the new year with the usual resolutions, but we are not going to dwell on those. It is time, however, to look at what has happened … Continue reading

Posted in Change Management, Customer Service, Data-Based Decision Making, Employee Engagement, Employee Involvement, Labor-Management Cooperation, Managing Change, Problem Solving, Systemic change, Teamwork | Tagged , , , , , , , , , , , , , , , | Leave a comment

Did You Know: Raising Pay and Providing Training Helps The Bottom Line?

Companies are often reluctant to invest in employees. Training is one of the first areas to be slashed when budgets tighten and is often one of the last to be restored. Fortunately, some employers have begun to realize the value … Continue reading

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Did You Know: Labor-Management Partnerships in Health Care Improve Patient Outcomes?

When Dr. W. Edwards Deming, the father of the Quality Management process, was asked how he would know when the transformation to quality was successful he gave the same answer: when it is adopted in healthcare. Clearly there were significant … Continue reading

Posted in Change Management, Customer Service, Data-Based Decision Making, Employee Engagement, Employee Involvement, Health Care Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Systemic change, Teamwork | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Do You Know: How Can We Make Workplace Change More Comfortable?

Change….just the word alone can be uncomfortable. Face it, most of us do not like change. Large or small, it threatens our established way of doing things,. Even if we do not like parts of the status quo, at least … Continue reading

Posted in Change Management, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Managing Change, Problem Solving, Teamwork | Tagged , , , , , , , , , , , , , , , , , | Leave a comment