Category Archives: Communications

Three Things to Remember During the Quarantine

It’s been an interesting time, and from the looks of the news, it is going to get even more interesting. Watching the political gyrations, well-staged outcries, and scientific fallacies would be more amusing if lives were not at stake. Here … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Data-Based Decision Making, Managing Change, Systemic change | Tagged , , , , , | Leave a comment

Three Things to Remember About Crisis Communications

Effective communications are important for any organization, but it is more crucial now. During uncertainty we must take extra steps to be sure everyone is informed about what is happening. While everyone realizes the importance of effective communications, few actually … Continue reading

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Three Things About Worker Burnout

Over the past couple of months we have highlighted issues related to worker burnout. This issue seems to be an increasing problem in today’s workplace. In this article, we want to highlight additional issues related to burnout, a possible unanticipated … Continue reading

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Do You Know; What are Some Factors Causing Employee Burnout?

Although we sometimes think of worker burnout as being most prevalent in some jobs or situations, it can impact employees of all types. Others discount the reality of burnout, especially in some jobs. If we try to deny or categorize … Continue reading

Posted in CALMC, Communications, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Worker Voice | Tagged , , , | Leave a comment

Thought About the Roles of Leaders

I made it through the entire season without making any baseball references in this blog, but today I’m going to break that streak. I want to look at a real leader from the sport. This week, the New Your Mets … Continue reading

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Do You Know: Do Problems Mean Labor-Management Cooperation Does Not Work?

What if an employer and union who have been working to build labor-management cooperation suddenly stumble and experience problems? Does it mean cooperation has failed? The answer is a very definite “No”. Disagreements, even serious ones, do not indicate the … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Systemic change, Teamwork | Tagged , , , , , , , , , | Leave a comment

Ways to Address Conflict in Labor-Management and Other Settings – Part One

Conflict. It seems to be an inherent part of any process. If we ignore it or fail to deal with it effectively, it can destroy the process and leave more problems for the future. The key factor with conflict is … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Employee Engagement, Employee Involvement, Facilitation, Labor-Management Committees, Labor-Management Cooperation, Problem Solving | Tagged , , , , , | Leave a comment

Communications Begins with Effective Listening

It seems like when we first meet with labor-management groups they have complaints about communications in their organizations. We see issues with the ability of both labor and management to effectively communicate with each other. There are numerous causes for … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Effective Meetings, Employee Engagement, Facilitation, Labor-Management Committees | Tagged , , , , , , , , | Leave a comment

CALMC Membership Meeting – Smart Columbus

Last month Columbus Area Labor-Management Committee members and guests gathered for our Membership Meeting. They had the opportunity to enjoy breakfast, networking with colleagues, and hear a presentation on an issue impacting labor, management, and the community. The presentation described … Continue reading

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Do You Know: How Can Your Employees Help Improve Customer Service?

It is easy to see the important role your employees play in customer service. They are the first point of contact with your customers, and the way they handle these contacts, positive or negative, is crucial. According to American Express, … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Problem Solving, Systemic change, Worker Voice | Tagged , , , , , , , , , , | Leave a comment