Category Archives: Communications

How is Your Customer Service?

Outstanding customer service is a feature common to world-class organizations. They recognize the importance of identifying and meeting customer needs, resolving issues, and reaping the other benefits of customer contact in areas like identifying new products and services. They also … Continue reading

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Do You Know: Will You Be Ready for Your Workplace Changes?

I read an article this week on determining training needs for incumbent workers. While the article presented the management responsibilities on this issue, I believe it is really a shared responsibility. Think about your workplace. Has your job changed over … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Communications, Employee Engagement, Employee Involvement, Employee Training, Job Retention, Labor-Management Committees, Labor-Management Cooperation, Managing Change, Systemic change | Tagged , , , , , , , , , , , , , , | Leave a comment

Some Thoughts on Leadership from a Shortstop

Those who have been reading our blog for a while know I like to draw analogies between business situations and baseball. The comparisons are intended to offer different perspectives, even if it seems like they come out of left field. … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Worker Voice | Tagged , , , , , , | Leave a comment

CALMC Membership Meeting – Job Placement and Worker Development

Our February CALMC Membership Meeting focused on issues of job placement services and employee development in Central Ohio. Our presenter, Lisa Patt-McDaniel, is the President and CEO of the Workforce Development Board of Central Ohio. We worked with Lisa several … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Employee Training | Tagged , , , , | 1 Comment

2018 – Trends Impacting Labor, Management, and the Workplace in 2018 – Part Two

A couple of weeks ago we looked at some of the trends that we believe will impact labor and management in 2018. This time we want to consider trends that will impact the workplace in general. Employment will increase in … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Employee Engagement, Employee Involvement, Employee Training, Labor-Management Cooperation, Managing Change, Teamwork, Trends in Labor-Management Relations, Worker Voice | Tagged , , , , , , , , | Leave a comment

2018 – Trends Impacting Labor, Management, and the Workplace in 2018 – Part One

Every year, one of the most read posts on our blog predicts trends in Labor-Management relations and collective bargaining. A couple of weeks ago, we reviewed on our ideas for 2017. This week, we will begin to look at the … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Data-Based Decision Making, Employee Engagement, Employee Involvement, Labor-Management Cooperation, Problem Solving, Right to Organize, Trends in Labor-Management Relations, Worker Voice | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

How Did We Do? – A Look Back At Our Predictions About Workplace Trends in 2017

Once again, one of the most popular post on our blog this year predicted trends in Labor-Management relations and collective bargaining for 2017. This week, we will take a look back and see how we did before offering our thoughts … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Employee Engagement, Employee Involvement, Employee Training, Labor-Management Committees, Labor-Management Cooperation, Systemic change, Trends in Labor-Management Relations | Tagged , , , , , , , , , , | Leave a comment

Do You Know: The Importance of Active Listening

As teams work together, one of the most important skills for members is listening. Too often, this is a very underutilized tool. I had a colleague who described listening as the time you spend trying to figure out what you … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Employee Involvement, Facilitation, Labor-Management Committees, Labor-Management Cooperation, Teamwork | Tagged , , , , , , | Leave a comment

UPDATE: Trends in Labor-Management Relations, 2017 – Part Two

A couple of weeks ago we began to take a look at some of the trends we see coming in 2017 for labor-management relations and collective bargaining. This time we want to continue to look at these issues and the … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Communications, Employee Engagement, Employee Involvement, Job Retention, Managing Change, Systemic change | Tagged , , , , , , , | Leave a comment

UPDATE: Trends in Labor-Management Relations, 2017 – Part One

The most popular post on our blog in 2016 dealt with trends in Labor-Management relations and collective bargaining. Since its publication in March 2004 it has been one of the most often read articles every year. It is time to … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Employee Engagement, Employee Involvement, Job Retention, Problem Solving, Public Sector, Right to Organize, Systemic change | Tagged , , , , , , , , , , , | Leave a comment