Tag Archives: Continuous Improvement

Do You Know: How Can Your Employees Help Improve Customer Service?

It is easy to see the important role your employees play in customer service. They are the first point of contact with your customers, and the way they handle these contacts, positive or negative, is crucial. According to American Express, … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Problem Solving, Systemic change, Worker Voice | Tagged , , , , , , , , , , | Leave a comment

If You See Something, Say Something

I’m sure you’ve heard the admonition, “If you see something, say something”.  A couple of weeks ago, I was riding on a New York City subway and frequently heard that message. The intent is clear, if you see something that … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement, Systemic change, Worker Voice, Workplace Health and Safety | Tagged , , , , , , , , | Leave a comment

2018 – Trends Impacting Labor, Management, and the Workplace in 2018 – Part One

Every year, one of the most read posts on our blog predicts trends in Labor-Management relations and collective bargaining. A couple of weeks ago, we reviewed on our ideas for 2017. This week, we will begin to look at the … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Data-Based Decision Making, Employee Engagement, Employee Involvement, Labor-Management Cooperation, Problem Solving, Right to Organize, Trends in Labor-Management Relations, Worker Voice | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Do You Know: What is the Most Important Skill for Labor and Management Leaders?

Over the past few weeks, we have written about the responsibilities of both labor and management in meeting the needs of today’s workforce. Today, I want to focus on the most important quality for both: leadership. Do not confuse leadership … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Systemic change, Teamwork | Tagged , , , , , , , , , , , , , | Leave a comment

Reshaping Unions for the Future – Involving Younger Employees

In earlier articles, we’ve offered some thoughts on the role of unions in the workplace. Today, I want to share some other ideas on unions and what they need to do to maintain relevance with today’s workers. Last week, we … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Labor-Management Cooperation | Tagged , , , , , , , , , , | Leave a comment

Jobs, Jobs, Jobs – Another Look

The promise of jobs is still the rallying cry of politicians. “We are going to bring back jobs in _______” (fill in the blank with whichever industry or region they are trying to rally.) Yet the jobs they promise never … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement, Employee Training, Job Retention, Managing Change, Systemic change, Uncategorized | Tagged , , , , , , , , , , , , | Leave a comment

Don’t Let Your Current Success Block Your Vision

Many factors can keep organizations from being successful, but one of the most damaging is a lack of vision. Unless we know where we want to head and develop effective strategies for accomplishing our vision, we will fail. One of … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement, Managing Change, Systemic change, Vision | Tagged , , , | Leave a comment

Did You Know: You Do Not Have to Know a Solution When You Bring Up a Problem

I’m sure you’ve heard it said: “Don’t come to me about a problem unless you have a solution” This is just plain wrong. The statement is by itself a problem, but in this case we do know how to fix … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement, Labor-Management Committees, Systemic change, Teamwork | Tagged , , , , , , , , | Leave a comment

An Employee Engagement Success Story

We have written a number of articles about the benefits of employee involvement. This week, we would like to highlight a success story. The knowledge and experience of employees can help create effective solutions to workplace issues. An example of … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Employee Engagement, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Public Sector, Systemic change, Teamwork, Workplace Health and Safety | Tagged , , , , , , , , , , , , , | Leave a comment

Thinking About the Storm

Did you spend time this weekend watching the Weather Channel? I did, mostly to check on conditions in South Carolina during and after the storm, but also just out of curiosity. Fortunately, our home in Charleston appears to have come … Continue reading

Posted in Conflict Resolution, Employee Engagement, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Teamwork | Tagged , , , , , , , , , , , , , | Leave a comment