Tag Archives: Health Care

Did You Know: Labor-Management Partnerships in Health Care Improve Patient Outcomes?

When Dr. W. Edwards Deming, the father of the Quality Management process, was asked how he would know when the transformation to quality was successful he gave the same answer: when it is adopted in healthcare. Clearly there were significant … Continue reading

Posted in Change Management, Customer Service, Data-Based Decision Making, Employee Engagement, Employee Involvement, Health Care Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Systemic change, Teamwork | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Did You Know: Employee Engagement in Health Care Can Improve the Ratings of a Hospital

We have written several blog posts about the role of employee engagement in improving the delivery of health care. This week we have additional evidence of this impact. The teams at Kaiser Permanente, a leading provider of health care and … Continue reading

Posted in Employee Engagement, Employee Involvement, Health Care Employee Involvement, Managing Change, Teamwork | Tagged , , , , , , , , , | Leave a comment

When Something Goes Wrong, Don’t Waste Time Assigning Blame

Over the last few weeks, we have been writing about the benefits of employee engagement in Health Care. This week, we are going to look at a problem that hurts employee engagement there and everywhere. A couple of weeks ago, … Continue reading

Posted in Customer Service, Employee Engagement, Employee Involvement, Health Care Employee Involvement, Problem Solving, Teamwork | Tagged , , , , , , , , , , , , | Leave a comment

Employee Engagement in Health Care? It is Becoming a Reality.

This week, we are beginning a series of entries about employee involvement in the health care industry. As health care has come under increased scrutiny, employee engagement has emerged as a way to improve delivery systems. I had the opportunity … Continue reading

Posted in Customer Service, Employee Engagement, Employee Involvement, Problem Solving, Teamwork | Tagged , , , , , , , , , , , , , | Leave a comment