Tag Archives: Health Care Employee Involvement

Did You Know: Labor-Management Partnerships in Health Care Improve Patient Outcomes?

When Dr. W. Edwards Deming, the father of the Quality Management process, was asked how he would know when the transformation to quality was successful he gave the same answer: when it is adopted in healthcare. Clearly there were significant … Continue reading

Posted in Change Management, Customer Service, Data-Based Decision Making, Employee Engagement, Employee Involvement, Health Care Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Systemic change, Teamwork | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Do You Know: How Can We Make Workplace Change More Comfortable?

Change….just the word alone can be uncomfortable. Face it, most of us do not like change. Large or small, it threatens our established way of doing things,. Even if we do not like parts of the status quo, at least … Continue reading

Posted in Change Management, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Managing Change, Problem Solving, Teamwork | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Did You Know: Employee Engagement in Health Care Can Improve the Ratings of a Hospital

We have written several blog posts about the role of employee engagement in improving the delivery of health care. This week we have additional evidence of this impact. The teams at Kaiser Permanente, a leading provider of health care and … Continue reading

Posted in Employee Engagement, Employee Involvement, Health Care Employee Involvement, Managing Change, Teamwork | Tagged , , , , , , , , , | Leave a comment

Employee Engagement Enhances Health Care Customer Satisfaction

As we have been considering employee involvement in health care, we need to keep another important factor in mind. High quality customer service, a hallmark of quality organizations, is best achieved through employee involvement. Any high performing health care system … Continue reading

Posted in Customer Service, Employee Engagement, Employee Involvement, Health Care Employee Involvement, Problem Solving | Tagged , , , , , , , , , | Leave a comment

When Something Goes Wrong, Don’t Waste Time Assigning Blame

Over the last few weeks, we have been writing about the benefits of employee engagement in Health Care. This week, we are going to look at a problem that hurts employee engagement there and everywhere. A couple of weeks ago, … Continue reading

Posted in Customer Service, Employee Engagement, Employee Involvement, Health Care Employee Involvement, Problem Solving, Teamwork | Tagged , , , , , , , , , , , , | Leave a comment

Long Patient Wait Times? Engage Your Employees to Fix the Problem

This week, we want to look at another example of how employee engagement can play an important role in making improvements in the health care system. As they say of TV, this one is grabbed from the headlines. Patient wait … Continue reading

Posted in Change Management, Customer Service, Employee Engagement, Employee Involvement, Health Care Employee Involvement, Managing Change, Problem Solving, Teamwork | Tagged , , , , , , , , , | Leave a comment

Another Reason for Employee Engagement in Health Care – The Bottom Line

In the last few blogs we’ve written about employee engagement in health care and presented some examples of how the process can benefit hospitals and other facilities. There is another reason for health care personnel to consider employee engagement that … Continue reading

Posted in Customer Service, Employee Engagement, Employee Involvement, Health Care Employee Involvement, Labor-Management Committees, Problem Solving, Teamwork | Tagged , , , , , , , , , , | Leave a comment