Category Archives: Employee Engagement

2019 – Trends Impacting Labor, Management, and the Workplace in 2019 – Part One

Every year around this time we take a look ahead at the trends we see for this year that will affect labor, management, and the workplace in general. They are always some of the most read articles we post through … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Effective Meetings, Employee Engagement, Employee Involvement, Job Retention, Labor-Management Cooperation, Public Sector, Right to Organize, Trends in Labor-Management Relations, Worker Voice | Tagged , , , , , , , , | Leave a comment

Review of 2018 Predictions: Trends Impacting Labor, Management, and the Workplace

In February 2018 we published a two-part series outlining trends we predicted for labor and management during the year. It’s now time to look back at those articles and see how we did. Our predictions for 2018 were: Real wages … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Conflict Resolution, Data-Based Decision Making, Employee Engagement, Employee Involvement, Employee Training, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Right to Organize, Trends in Labor-Management Relations, Worker Voice | Tagged , , , , , | Leave a comment

Thoughts for the Holiday Season

As we reach the end of 2018, we want to wish you a very happy holiday season. Whether you celebrate religious holidays or treat this season as a secular observance, we hope you will have the opportunity to celebrate with … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement | Tagged , , , | Leave a comment

Do You Know: How Can Your Employees Help Improve Customer Service?

It is easy to see the important role your employees play in customer service. They are the first point of contact with your customers, and the way they handle these contacts, positive or negative, is crucial. According to American Express, … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Problem Solving, Systemic change, Worker Voice | Tagged , , , , , , , , , , | Leave a comment

Do You Know: How Can You Improve Your Customer Service?

Last time, I wrote about the importance of excellent customer service and gave some examples of good and bad service. This time, I am going to look at a few ways to improve your level of service. Let’s explore this … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Data-Based Decision Making, Employee Engagement, Employee Involvement | Tagged , , , , | Leave a comment

Do You Know: Will You Be Ready for Your Workplace Changes?

I read an article this week on determining training needs for incumbent workers. While the article presented the management responsibilities on this issue, I believe it is really a shared responsibility. Think about your workplace. Has your job changed over … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Communications, Employee Engagement, Employee Involvement, Employee Training, Job Retention, Labor-Management Committees, Labor-Management Cooperation, Managing Change, Systemic change | Tagged , , , , , , , , , , , , , , | Leave a comment

Do You Know: How Many People Should Be on a Committee?

This week we trained a labor-management committee that recently had been reformed. Changes in the leadership of both sides lead the group to seek assistance in getting off to a good start. A frequently asked question came up during the … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Conflict Resolution, Data-Based Decision Making, Employee Engagement, Employee Training, Labor-Management Committees, Problem Solving, Teamwork | Tagged , , , , , , , , , , , | Leave a comment

Don’t Jump to Quick Answers When Solving Problems

When a group or an individual is presented a problem to be solved, the first thing they normally do is quickly come up with a solution. This may be the worst thing they can do. It is basic human nature … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Data-Based Decision Making, Employee Engagement, Employee Involvement, Labor-Management Committees, Problem Solving | Tagged , , , , , | Leave a comment

Saluting a Champion for Labor-Management Cooperation

This month marks the retirement of Walt Workman, Executive Director of the Central Ohio Labor Council, AFL-CIO. After 53 years in the labor movement and 20 years as Director of the CLC, Walt will be moving on. As CLC Director, … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement, Labor-Management Cooperation | Tagged , , , , , , , | Leave a comment

If You See Something, Say Something

I’m sure you’ve heard the admonition, “If you see something, say something”.  A couple of weeks ago, I was riding on a New York City subway and frequently heard that message. The intent is clear, if you see something that … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement, Systemic change, Worker Voice, Workplace Health and Safety | Tagged , , , , , , , , | Leave a comment