Tag Archives: Systemic change

Do You Know: How Can Your Employees Help Improve Customer Service?

It is easy to see the important role your employees play in customer service. They are the first point of contact with your customers, and the way they handle these contacts, positive or negative, is crucial. According to American Express, … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Problem Solving, Systemic change, Worker Voice | Tagged , , , , , , , , , , | Leave a comment

Do You Know: How Can You Improve Your Customer Service?

Last time, I wrote about the importance of excellent customer service and gave some examples of good and bad service. This time, I am going to look at a few ways to improve your level of service. Let’s explore this … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Data-Based Decision Making, Employee Engagement, Employee Involvement | Tagged , , , , | Leave a comment

Do You Know: Will You Be Ready for Your Workplace Changes?

I read an article this week on determining training needs for incumbent workers. While the article presented the management responsibilities on this issue, I believe it is really a shared responsibility. Think about your workplace. Has your job changed over … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Communications, Employee Engagement, Employee Involvement, Employee Training, Job Retention, Labor-Management Committees, Labor-Management Cooperation, Managing Change, Systemic change | Tagged , , , , , , , , , , , , , , | Leave a comment

Did You Know: You Can Point Out a Problem Even If You Do Not Have a Solution

We hear it all the time, whether it is from someone with whom we work or from others. Someone says “Don’t come to me with a problem unless you have a solution.” This is a terrible idea. It is possible … Continue reading

Posted in CALMC, Data-Based Decision Making, Employee Involvement, Labor-Management Committees, Problem Solving, Worker Voice | Tagged , , , , , , , , | Leave a comment

What is Behind Wage Stagnation?

Last time, we wrote about the positive impact on wages created by unions, even for non-union workers. This time, we will look at a less positive trend involving earnings. We will start with some good news. In Ohio, as in … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Right to Organize, Trends in Labor-Management Relations | Tagged , , , , , , | Leave a comment

If You See Something, Say Something

I’m sure you’ve heard the admonition, “If you see something, say something”.  A couple of weeks ago, I was riding on a New York City subway and frequently heard that message. The intent is clear, if you see something that … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement, Systemic change, Worker Voice, Workplace Health and Safety | Tagged , , , , , , , , | Leave a comment

How Did We Do? – A Look Back At Our Predictions About Workplace Trends in 2017

Once again, one of the most popular post on our blog this year predicted trends in Labor-Management relations and collective bargaining for 2017. This week, we will take a look back and see how we did before offering our thoughts … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Employee Engagement, Employee Involvement, Employee Training, Labor-Management Committees, Labor-Management Cooperation, Systemic change, Trends in Labor-Management Relations | Tagged , , , , , , , , , , | Leave a comment

An Upcoming Issue Facing Labor, Management and the Community – Driverless Vehicles

This week, we attended a hearing conducted by the Transportation and Public Safety Committee of the Ohio House of Representatives. The session dealt with the advantages and disadvantages of driverless technology, and showed an upcoming issue between transport drivers and … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Facilitation, Labor-Management Cooperation, Problem Solving, Public Sector, Systemic change | Tagged , , , , , , , , , , , | Leave a comment

Do You Know: What is the Most Important Skill for Labor and Management Leaders?

Over the past few weeks, we have written about the responsibilities of both labor and management in meeting the needs of today’s workforce. Today, I want to focus on the most important quality for both: leadership. Do not confuse leadership … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Systemic change, Teamwork | Tagged , , , , , , , , , , , , , | Leave a comment

Jobs, Jobs, Jobs – Another Look

The promise of jobs is still the rallying cry of politicians. “We are going to bring back jobs in _______” (fill in the blank with whichever industry or region they are trying to rally.) Yet the jobs they promise never … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement, Employee Training, Job Retention, Managing Change, Systemic change, Uncategorized | Tagged , , , , , , , , , , , , | Leave a comment