Monthly Archives: June 2015

Did You Know: It Costs More to Replace Employees Than to Retain Them?

Have you noticed more “Help Wanted” signs in your community? Here in Columbus more and more businesses are hiring, seeking a range of positions from entry level to highly skilled professionals. I hope the hiring is due to expanding employment, … Continue reading

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Saluting a Labor Movement Leader on Her Retirement

One of the things I like most about our work at CALMC is getting to know the outstanding labor and management leaders with whom we work. This week, I want to highlight one of those people on her retirement. Joan … Continue reading

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More Proof Change In Workplace Culture Is Needed

Before the Great Recession, there was a willingness to do things differently in the workplace. There was an interest to try employee engagement. Workplace teams started cropping up. Self-directed teams were given some autonomy to make improvements to the workplace … Continue reading

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How Do You Respond to Your Customers?

Excellent customer service is important to any organization, private or public sector. Ideally, we would like all of our customer interactions to be positive, but in reality this is not possible. Dealing with customer complaints adds cost to our work … Continue reading

Posted in Customer Service, Employee Engagement, Employee Involvement, Managing Change, Problem Solving, Teamwork | Tagged , , , , , , , , | Leave a comment