Tag Archives: world class organizations

How is Your Customer Service?

Outstanding customer service is a feature common to world-class organizations. They recognize the importance of identifying and meeting customer needs, resolving issues, and reaping the other benefits of customer contact in areas like identifying new products and services. They also … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Customer Service | Tagged , , , | 1 Comment

Employee Engagement Enhances Health Care Customer Satisfaction

As we have been considering employee involvement in health care, we need to keep another important factor in mind. High quality customer service, a hallmark of quality organizations, is best achieved through employee involvement. Any high performing health care system … Continue reading

Posted in Customer Service, Employee Engagement, Employee Involvement, Health Care Employee Involvement, Problem Solving | Tagged , , , , , , , , , | Leave a comment

You Know About BATNA, How About BATEE?

When preparing for collective bargaining, it is important for both sides to recognize it may not be possible to reach an agreement even though they are negotiating in good faith. Each must consider their best alternative to a negotiated agreement, … Continue reading

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Employee Engagement: Do You Feel Valued in Your Job?

Do you feel valued in your job? Are your contributions recognized? Is there an opportunity to share your ideas and have them considered? If the answer to any of these questions is ‘No”, then there may be a problem in … Continue reading

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Employee Retention – Another Reason to Increase Employee Engagement

We’ve written several entries on employee engagement lately. We believe that engaged employees are a vital to world-class organizations, as they tend to be more committed to helping the organization achieve its vision. A recent article points out one of … Continue reading

Posted in Employee Engagement, Employee Involvement, Job Retention | Tagged , , , , , , , | 2 Comments

Survey Reports Employee Involvement At An All-Time Low

I read another article this week about employee engagement. Once again, employee engagement levels are at an all time low. The results of a Gallup Poll survey not only found 71% of workers are not engaged in their work, it … Continue reading

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