Monthly Archives: November 2018

Do You Know: How Can You Improve Your Customer Service?

Last time, I wrote about the importance of excellent customer service and gave some examples of good and bad service. This time, I am going to look at a few ways to improve your level of service. Let’s explore this … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Data-Based Decision Making, Employee Engagement, Employee Involvement | Tagged , , , , | Leave a comment

Managers, Are We Setting a Good Safety Example?

On Wednesday, we had one of our breakfast meetings with a presentation on the changes and pending legislation for Ohio’s worker compensation laws.  It made me think of the accidents and injuries we’ve heard about from some workplaces and what … Continue reading

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How is Your Customer Service?

Outstanding customer service is a feature common to world-class organizations. They recognize the importance of identifying and meeting customer needs, resolving issues, and reaping the other benefits of customer contact in areas like identifying new products and services. They also … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Customer Service | Tagged , , , | 1 Comment

A Workplace Investigation Gone Bad

I was watching the news on one of the local television stations and one of their special reporting units attempted to do an exposé on a worksite with municipal workers.  The reporter pointed out there were some workplace issues and … Continue reading

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