Tag Archives: Customer Service

Do You Know: How Can You Improve Your Customer Service?

Last time, I wrote about the importance of excellent customer service and gave some examples of good and bad service. This time, I am going to look at a few ways to improve your level of service. Let’s explore this … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Data-Based Decision Making, Employee Engagement, Employee Involvement | Tagged , , , , | Leave a comment

How is Your Customer Service?

Outstanding customer service is a feature common to world-class organizations. They recognize the importance of identifying and meeting customer needs, resolving issues, and reaping the other benefits of customer contact in areas like identifying new products and services. They also … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Customer Service | Tagged , , , | 1 Comment

Did You Know: Raising Pay and Providing Training Helps The Bottom Line?

Companies are often reluctant to invest in employees. Training is one of the first areas to be slashed when budgets tighten and is often one of the last to be restored. Fortunately, some employers have begun to realize the value … Continue reading

Posted in Customer Service, Employee Engagement, Job Retention | Tagged , , , , , , , , | Leave a comment