Author Archives: CALMC Blog

About CALMC Blog

Columbus Area Labor-Management Committee is a not-for-profit organization dedicated to involving employers and employees to preserve jobs, resolve workplace issues, and promote labor-management cooperation. Visit our website at http://calmc.org

Do You Know: How Can Your Employees Help Improve Customer Service?

It is easy to see the important role your employees play in customer service. They are the first point of contact with your customers, and the way they handle these contacts, positive or negative, is crucial. According to American Express, … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Problem Solving, Systemic change, Worker Voice | Tagged , , , , , , , , , , | Leave a comment

Happy Holidays With Some Workplace Perks!

The holiday season is upon us!  This week’s blog is going to be a little different.  It’s inspired by the employee perks I heard about at one local workplace. This workplace does some neat rewards all year but their holiday … Continue reading

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Do You Know: How Can You Improve Your Customer Service?

Last time, I wrote about the importance of excellent customer service and gave some examples of good and bad service. This time, I am going to look at a few ways to improve your level of service. Let’s explore this … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Customer Service, Data-Based Decision Making, Employee Engagement, Employee Involvement | Tagged , , , , | Leave a comment

Managers, Are We Setting a Good Safety Example?

On Wednesday, we had one of our breakfast meetings with a presentation on the changes and pending legislation for Ohio’s worker compensation laws.  It made me think of the accidents and injuries we’ve heard about from some workplaces and what … Continue reading

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How is Your Customer Service?

Outstanding customer service is a feature common to world-class organizations. They recognize the importance of identifying and meeting customer needs, resolving issues, and reaping the other benefits of customer contact in areas like identifying new products and services. They also … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Customer Service | Tagged , , , | 1 Comment

A Workplace Investigation Gone Bad

I was watching the news on one of the local television stations and one of their special reporting units attempted to do an exposé on a worksite with municipal workers.  The reporter pointed out there were some workplace issues and … Continue reading

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Do You Know: Will You Be Ready for Your Workplace Changes?

I read an article this week on determining training needs for incumbent workers. While the article presented the management responsibilities on this issue, I believe it is really a shared responsibility. Think about your workplace. Has your job changed over … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Communications, Employee Engagement, Employee Involvement, Employee Training, Job Retention, Labor-Management Committees, Labor-Management Cooperation, Managing Change, Systemic change | Tagged , , , , , , , , , , , , , , | Leave a comment

Despite The Divisiveness, We Still Can Work Together

We are reminded daily about the divisive world we live in.  Whether it’s in our government and politics, the different cultures we may encounter, or simply interacting with each other, our ability to get along with one another sometimes appears … Continue reading

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Did You Know: You Can Point Out a Problem Even If You Do Not Have a Solution

We hear it all the time, whether it is from someone with whom we work or from others. Someone says “Don’t come to me with a problem unless you have a solution.” This is a terrible idea. It is possible … Continue reading

Posted in CALMC, Data-Based Decision Making, Employee Involvement, Labor-Management Committees, Problem Solving, Worker Voice | Tagged , , , , , , , , | Leave a comment

If You Want To Change Culture, You May Have To Change Yourself

When a workplace decides to change its culture that allows for worker voice, it’s more than a change of the environment.  It’s about leadership changes, and that includes leaders having to change themselves.  Culture change is not an easy process.  … Continue reading

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