Tag Archives: workplace problem-solving

What? Another Meeting?

Sometimes it’s hard to convince labor-management committees they need to meet on a regular schedule, preferably no less than once a month. While this applies to other groups as well, today we want to focus on LMC’s. If committees are … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Conflict Resolution, Effective Meetings, Employee Engagement, Employee Involvement, Facilitation, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Teamwork | Tagged , , , , , , , , , , , | Leave a comment

Do You Know: How Would Your Co-Workers Answer These Questions

When we begin work with a new organization we first need to learn as much as we can about them. We want to know about their strengths and problem areas so we can focus our efforts on ways to improve … Continue reading

Posted in Assessment, CALMC, Columbus Area Labor-Management Committee, Data-Based Decision Making, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Systemic change | Tagged , , , , , , , , , , | Leave a comment

Addressing Conflict in Labor-Management and Other Settings – Part Two

In my last blog, I wrote about conflict. Some people fear conflict, believing it can destroy relationships. Others encourage it, and some go out of their way to foment it. Neither of these behaviors are healthy. We must recognize disagreements … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Conflict Resolution, Employee Involvement, Facilitation, Labor-Management Committees, Labor-Management Cooperation | Tagged , , , , , , , , , | Leave a comment

Ways to Address Conflict in Labor-Management and Other Settings – Part One

Conflict. It seems to be an inherent part of any process. If we ignore it or fail to deal with it effectively, it can destroy the process and leave more problems for the future. The key factor with conflict is … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Employee Engagement, Employee Involvement, Facilitation, Labor-Management Committees, Labor-Management Cooperation, Problem Solving | Tagged , , , , , | Leave a comment

Do You Know: Why Is it Important to Speak Up In Group Meetings?

A while back, we were working with an employee-management group as they planned a joint project. We had been with them as they tried to determine how to proceed. Initially, there had been reservations from both sides about whether to … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Conflict Resolution, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Problem Solving | Tagged , , , , , , , , , | Leave a comment

Do You Know: How Can Your Employees Help Improve Customer Service?

It is easy to see the important role your employees play in customer service. They are the first point of contact with your customers, and the way they handle these contacts, positive or negative, is crucial. According to American Express, … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Problem Solving, Systemic change, Worker Voice | Tagged , , , , , , , , , , | Leave a comment

Do You Know: Will You Be Ready for Your Workplace Changes?

I read an article this week on determining training needs for incumbent workers. While the article presented the management responsibilities on this issue, I believe it is really a shared responsibility. Think about your workplace. Has your job changed over … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Communications, Employee Engagement, Employee Involvement, Employee Training, Job Retention, Labor-Management Committees, Labor-Management Cooperation, Managing Change, Systemic change | Tagged , , , , , , , , , , , , , , | Leave a comment

Did You Know: You Can Point Out a Problem Even If You Do Not Have a Solution

We hear it all the time, whether it is from someone with whom we work or from others. Someone says “Don’t come to me with a problem unless you have a solution.” This is a terrible idea. It is possible … Continue reading

Posted in CALMC, Data-Based Decision Making, Employee Involvement, Labor-Management Committees, Problem Solving, Worker Voice | Tagged , , , , , , , , | Leave a comment

Do You Know: How Many People Should Be on a Committee?

This week we trained a labor-management committee that recently had been reformed. Changes in the leadership of both sides lead the group to seek assistance in getting off to a good start. A frequently asked question came up during the … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Conflict Resolution, Data-Based Decision Making, Employee Engagement, Employee Training, Labor-Management Committees, Problem Solving, Teamwork | Tagged , , , , , , , , , , , | Leave a comment

Don’t Jump to Quick Answers When Solving Problems

When a group or an individual is presented a problem to be solved, the first thing they normally do is quickly come up with a solution. This may be the worst thing they can do. It is basic human nature … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Data-Based Decision Making, Employee Engagement, Employee Involvement, Labor-Management Committees, Problem Solving | Tagged , , , , , | Leave a comment