Tag Archives: workplace problem-solving

Do You Know: How Can Your Employees Help Improve Customer Service?

It is easy to see the important role your employees play in customer service. They are the first point of contact with your customers, and the way they handle these contacts, positive or negative, is crucial. According to American Express, … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Problem Solving, Systemic change, Worker Voice | Tagged , , , , , , , , , , | Leave a comment

Do You Know: Will You Be Ready for Your Workplace Changes?

I read an article this week on determining training needs for incumbent workers. While the article presented the management responsibilities on this issue, I believe it is really a shared responsibility. Think about your workplace. Has your job changed over … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Communications, Employee Engagement, Employee Involvement, Employee Training, Job Retention, Labor-Management Committees, Labor-Management Cooperation, Managing Change, Systemic change | Tagged , , , , , , , , , , , , , , | Leave a comment

Did You Know: You Can Point Out a Problem Even If You Do Not Have a Solution

We hear it all the time, whether it is from someone with whom we work or from others. Someone says “Don’t come to me with a problem unless you have a solution.” This is a terrible idea. It is possible … Continue reading

Posted in CALMC, Data-Based Decision Making, Employee Involvement, Labor-Management Committees, Problem Solving, Worker Voice | Tagged , , , , , , , , | Leave a comment

Do You Know: How Many People Should Be on a Committee?

This week we trained a labor-management committee that recently had been reformed. Changes in the leadership of both sides lead the group to seek assistance in getting off to a good start. A frequently asked question came up during the … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Conflict Resolution, Data-Based Decision Making, Employee Engagement, Employee Training, Labor-Management Committees, Problem Solving, Teamwork | Tagged , , , , , , , , , , , | Leave a comment

Don’t Jump to Quick Answers When Solving Problems

When a group or an individual is presented a problem to be solved, the first thing they normally do is quickly come up with a solution. This may be the worst thing they can do. It is basic human nature … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Data-Based Decision Making, Employee Engagement, Employee Involvement, Labor-Management Committees, Problem Solving | Tagged , , , , , | Leave a comment

Can Employee Engagement Help Address Workplace Drug Issues?

Even with an improved job outlook, workplace problems remain. Some of them can hinder job creation and economic development. Charleston, South Carolina is in the midst of an economic boom. The Charleston Professional Development Alliance estimates 34 people move to … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Employee Engagement, Employee Involvement, Labor-Management Cooperation, Teamwork, Worker Voice, Workplace Health and Safety | Tagged , , , , , , , , , , | Leave a comment

What Do Statewide Teacher Strikes Teach Us About Labor-Management Cooperation?

In the last few weeks we have seen the return of general strikes as teachers in West Virginia and Oklahoma left their classrooms. The phenomenon appears ready to spread to other states as educators seek better pay and improved working … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Conflict Resolution, Employee Engagement, Employee Involvement, Labor-Management Cooperation, Public Sector, Right to Organize, Worker Voice | Tagged , , , , , , , , , , | Leave a comment

2018 – Trends Impacting Labor, Management, and the Workplace in 2018 – Part Two

A couple of weeks ago we looked at some of the trends that we believe will impact labor and management in 2018. This time we want to consider trends that will impact the workplace in general. Employment will increase in … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Employee Engagement, Employee Involvement, Employee Training, Labor-Management Cooperation, Managing Change, Teamwork, Trends in Labor-Management Relations, Worker Voice | Tagged , , , , , , , , | Leave a comment

2018 – Trends Impacting Labor, Management, and the Workplace in 2018 – Part One

Every year, one of the most read posts on our blog predicts trends in Labor-Management relations and collective bargaining. A couple of weeks ago, we reviewed on our ideas for 2017. This week, we will begin to look at the … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Data-Based Decision Making, Employee Engagement, Employee Involvement, Labor-Management Cooperation, Problem Solving, Right to Organize, Trends in Labor-Management Relations, Worker Voice | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

An Upcoming Issue Facing Labor, Management and the Community – Driverless Vehicles

This week, we attended a hearing conducted by the Transportation and Public Safety Committee of the Ohio House of Representatives. The session dealt with the advantages and disadvantages of driverless technology, and showed an upcoming issue between transport drivers and … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Facilitation, Labor-Management Cooperation, Problem Solving, Public Sector, Systemic change | Tagged , , , , , , , , , , , | Leave a comment