Category Archives: Problem Solving

CALMC Releases New On-Demand Video and Podcast

This week CALMC added two new on-line resources to our website. These complement the training and information already on our site. The newest entry in our Quick Takes video series deals with consensus decision making. While this form of decision … Continue reading

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Do You Know: Do Problems Mean Labor-Management Cooperation Does Not Work?

What if an employer and union who have been working to build labor-management cooperation suddenly stumble and experience problems? Does it mean cooperation has failed? The answer is a very definite “No”. Disagreements, even serious ones, do not indicate the … Continue reading

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What? Another Meeting?

Sometimes it’s hard to convince labor-management committees they need to meet on a regular schedule, preferably no less than once a month. While this applies to other groups as well, today we want to focus on LMC’s. If committees are … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Conflict Resolution, Effective Meetings, Employee Engagement, Employee Involvement, Facilitation, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Teamwork | Tagged , , , , , , , , , , , | Leave a comment

Do You Know: How Would Your Co-Workers Answer These Questions

When we begin work with a new organization we first need to learn as much as we can about them. We want to know about their strengths and problem areas so we can focus our efforts on ways to improve … Continue reading

Posted in Assessment, CALMC, Columbus Area Labor-Management Committee, Data-Based Decision Making, Employee Involvement, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Systemic change | Tagged , , , , , , , , , , | Leave a comment

Ways to Address Conflict in Labor-Management and Other Settings – Part One

Conflict. It seems to be an inherent part of any process. If we ignore it or fail to deal with it effectively, it can destroy the process and leave more problems for the future. The key factor with conflict is … Continue reading

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Did You Know: You Can Use Interest-Based Problem Solving Outside of Labor-Management Situations?

Whether it’s a labor-management committee or any other type of a group, it’s easy to respond to disagreements in an adversarial manner. When we do, the likelihood of reaching an agreement drops. Instead, we need to try to change the … Continue reading

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Do You Know: Why Is it Important to Speak Up In Group Meetings?

A while back, we were working with an employee-management group as they planned a joint project. We had been with them as they tried to determine how to proceed. Initially, there had been reservations from both sides about whether to … Continue reading

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Review of 2018 Predictions: Trends Impacting Labor, Management, and the Workplace

In February 2018 we published a two-part series outlining trends we predicted for labor and management during the year. It’s now time to look back at those articles and see how we did. Our predictions for 2018 were: Real wages … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Conflict Resolution, Data-Based Decision Making, Employee Engagement, Employee Involvement, Employee Training, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Right to Organize, Trends in Labor-Management Relations, Worker Voice | Tagged , , , , , | Leave a comment

Do You Know: How Can Your Employees Help Improve Customer Service?

It is easy to see the important role your employees play in customer service. They are the first point of contact with your customers, and the way they handle these contacts, positive or negative, is crucial. According to American Express, … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Problem Solving, Systemic change, Worker Voice | Tagged , , , , , , , , , , | Leave a comment

Did You Know: You Can Point Out a Problem Even If You Do Not Have a Solution

We hear it all the time, whether it is from someone with whom we work or from others. Someone says “Don’t come to me with a problem unless you have a solution.” This is a terrible idea. It is possible … Continue reading

Posted in CALMC, Data-Based Decision Making, Employee Involvement, Labor-Management Committees, Problem Solving, Worker Voice | Tagged , , , , , , , , | Leave a comment