Category Archives: Problem Solving

Did You Know: You Can Use Interest-Based Problem Solving Outside of Labor-Management Situations?

Whether it’s a labor-management committee or any other type of a group, it’s easy to respond to disagreements in an adversarial manner. When we do, the likelihood of reaching an agreement drops. Instead, we need to try to change the … Continue reading

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Do You Know: Why Is it Important to Speak Up In Group Meetings?

A while back, we were working with an employee-management group as they planned a joint project. We had been with them as they tried to determine how to proceed. Initially, there had been reservations from both sides about whether to … Continue reading

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Review of 2018 Predictions: Trends Impacting Labor, Management, and the Workplace

In February 2018 we published a two-part series outlining trends we predicted for labor and management during the year. It’s now time to look back at those articles and see how we did. Our predictions for 2018 were: Real wages … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Conflict Resolution, Data-Based Decision Making, Employee Engagement, Employee Involvement, Employee Training, Labor-Management Committees, Labor-Management Cooperation, Problem Solving, Right to Organize, Trends in Labor-Management Relations, Worker Voice | Tagged , , , , , | Leave a comment

Do You Know: How Can Your Employees Help Improve Customer Service?

It is easy to see the important role your employees play in customer service. They are the first point of contact with your customers, and the way they handle these contacts, positive or negative, is crucial. According to American Express, … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Employee Training, Managing Change, Problem Solving, Systemic change, Worker Voice | Tagged , , , , , , , , , , | Leave a comment

Did You Know: You Can Point Out a Problem Even If You Do Not Have a Solution

We hear it all the time, whether it is from someone with whom we work or from others. Someone says “Don’t come to me with a problem unless you have a solution.” This is a terrible idea. It is possible … Continue reading

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Do You Know: How Many People Should Be on a Committee?

This week we trained a labor-management committee that recently had been reformed. Changes in the leadership of both sides lead the group to seek assistance in getting off to a good start. A frequently asked question came up during the … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Conflict Resolution, Data-Based Decision Making, Employee Engagement, Employee Training, Labor-Management Committees, Problem Solving, Teamwork | Tagged , , , , , , , , , , , | Leave a comment

Don’t Jump to Quick Answers When Solving Problems

When a group or an individual is presented a problem to be solved, the first thing they normally do is quickly come up with a solution. This may be the worst thing they can do. It is basic human nature … Continue reading

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Did You Know – Preparation is the Key to Effective Problem Solving?

As we work with groups trying to solve problems, there is a vital factor that is critical to their success: Preparation. Individuals and teams that are adequately prepared to solve a problem will find it easier to accomplish the task … Continue reading

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2018 – Trends Impacting Labor, Management, and the Workplace in 2018 – Part One

Every year, one of the most read posts on our blog predicts trends in Labor-Management relations and collective bargaining. A couple of weeks ago, we reviewed on our ideas for 2017. This week, we will begin to look at the … Continue reading

Posted in CALMC, Columbus Area Labor-Management Committee, Communications, Conflict Resolution, Data-Based Decision Making, Employee Engagement, Employee Involvement, Labor-Management Cooperation, Problem Solving, Right to Organize, Trends in Labor-Management Relations, Worker Voice | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

An Upcoming Issue Facing Labor, Management and the Community – Driverless Vehicles

This week, we attended a hearing conducted by the Transportation and Public Safety Committee of the Ohio House of Representatives. The session dealt with the advantages and disadvantages of driverless technology, and showed an upcoming issue between transport drivers and … Continue reading

Posted in CALMC, Change Management, Columbus Area Labor-Management Committee, Conflict Resolution, Customer Service, Employee Engagement, Employee Involvement, Facilitation, Labor-Management Cooperation, Problem Solving, Public Sector, Systemic change | Tagged , , , , , , , , , , , | Leave a comment