Daily Archives: June 7, 2015

How Do You Respond to Your Customers?

Excellent customer service is important to any organization, private or public sector. Ideally, we would like all of our customer interactions to be positive, but in reality this is not possible. Dealing with customer complaints adds cost to our work … Continue reading

Posted in Customer Service, Employee Engagement, Employee Involvement, Managing Change, Problem Solving, Teamwork | Tagged , , , , , , , , | Leave a comment