No, this isn’t about that great song by Carly Simon – for those who remember it.

A few weeks ago, our blog was about employee engagement is at an all-time low.  If you look back at the blog, a Gallup Poll had found that 71% of employees were not engaged at work and another 19% were actively disengaged.

I was reminded of those poll numbers a couple of weeks ago while watching the Nightly Business Report, Lou’s Been Thinking/Management  on my favorite PBS station.   Author, educator and motivational speaker Lou Heckler talked about the “joy of anticipation.”  He told about interviewing a pediatrician on his morning talk show he hosted some time ago in North Carolina.  Lou asked the doctor what was the one thing parents don’t remember to do when raising children.  The doctor told him it was not giving children something to anticipate everyday.  Lou went on to say that we adults are no different and would like something to anticipate each day, too.  Lou asked the question, “If you manage a group of people, are you giving them the gift of anticipation?”

Lou went on to talk about the need for engaging people at work.  I’m attaching a link to Lou’s Been Thinking/Management segment to watch the clip or read the transcript:

When we coach supervisors for employee involvement, one of the things we talk about is “Are you zapping or sapping people?”  This comes from the very simple motivational book, Zapp! The Lightning of Empowerment by Byham.

This is a great book.  Zapping is more about giving the gift of anticipation and sapping is about taking it away.  It’s a quick read with basic meaning.  It shows how easy it can be to say the wrong thing and demotivate people while it also is not difficult to motivate people just by engaging them.

For those of you who supervise, here are two great reference tools!  Enjoy them! And, also, as you apply these basic principles, watch the positive results!

About CALMC Blog

Columbus Area Labor-Management Committee is a not-for-profit organization dedicated to involving employers and employees to preserve jobs, resolve workplace issues, and promote labor-management cooperation. Visit our website at
This entry was posted in Uncategorized. Bookmark the permalink.

2 Responses to Anticipation

  1. Thank you for the good writeup. It in fact was once a enjoyment account it.

    Glance advanced to far delivered agreeable from you! However,
    how could we keep in touch?

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.