No, this isn’t about that great song by Carly Simon – for those who remember it.
A few weeks ago, our blog was about employee engagement is at an all-time low. If you look back at the blog, a Gallup Poll had found that 71% of employees were not engaged at work and another 19% were actively disengaged.
I was reminded of those poll numbers a couple of weeks ago while watching the Nightly Business Report, Lou’s Been Thinking/Management on my favorite PBS station. Author, educator and motivational speaker Lou Heckler talked about the “joy of anticipation.” He told about interviewing a pediatrician on his morning talk show he hosted some time ago in North Carolina. Lou asked the doctor what was the one thing parents don’t remember to do when raising children. The doctor told him it was not giving children something to anticipate everyday. Lou went on to say that we adults are no different and would like something to anticipate each day, too. Lou asked the question, “If you manage a group of people, are you giving them the gift of anticipation?”
Lou went on to talk about the need for engaging people at work. I’m attaching a link to Lou’s Been Thinking/Management segment to watch the clip or read the transcript: http://www.nbr.com/blog/lou-heckler/lous-been-thinking-about-engaging-employees-20120309
When we coach supervisors for employee involvement, one of the things we talk about is “Are you zapping or sapping people?” This comes from the very simple motivational book, Zapp! The Lightning of Empowerment by Byham.
This is a great book. Zapping is more about giving the gift of anticipation and sapping is about taking it away. It’s a quick read with basic meaning. It shows how easy it can be to say the wrong thing and demotivate people while it also is not difficult to motivate people just by engaging them.
For those of you who supervise, here are two great reference tools! Enjoy them! And, also, as you apply these basic principles, watch the positive results!