A few months ago, we told you about a labor-management committee we were facilitating. The committee came together to look at ways to save their jobs.
The employees are word processing specialists who were concerned changing technology and responsibilities could result in the elimination of their positions. They joined with management to look at ways to modify their responsibilities, including new processes and tasks directed at increasing the value they add to their organizations.
We are happy to report they have been successful. At their meeting this month, they concluded the revisions to their job description to incorporate the new responsibilities that will replace tasks that can be eliminated. The result is better customer service, greater job security, and opportunities to develop and extend their skills. Management gains by retaining a group of skilled and dedicated employees who provide even more value.
What made this group successful? Both management and labor were committed to working together. Management gave the team the opportunity to reshape the job responsibilities and increase job security. Employees took the time to gather information about all tasks being performed at their multiple locations and accept new responsibilities to replace those no longer needed.
The team worked together to accomplish the task. So what is next for them? Instead of disbanding, they have decided to stay together to correct other issues in their organization. They want to remain an action oriented team, and will have a great opportunity for continued success.